Automated voice AI testing before launch. Continuous monitoring in production. AI sales role-play that fights back. Contact center quality assurance that scores every call and turns insights into coaching. One platform, every voice use case.
Trusted by forward-thinking enterprises
Test every path before go-live. Monitor production quality around the clock. Nighthawk calls your IVA, voice agent, or chatbot the way a real customer would — undetectable, thorough, relentless. If it starts to hallucinate, leak data, or drift from spec, Nighthawk catches it whether that's day one or day one hundred.
Build automated test suites with expected behaviors, edge cases, and adversarial prompts. AI callers that sound, pause, and react like real humans exercise your chatbot or IVR across every path — before a single customer dials in.
Schedule recurring tests against your live bot — hourly, daily, or after every deployment. Get alerted the moment scores drop, responses drift, or new failure patterns emerge.
Baseline your bot's behavior at launch, then track it continuously. Catch confidently wrong answers, fabricated policies, and gradual drift the moment scores shift — not weeks later when customers complain.
Detect information leaks, PII exposure, and system prompt leakage. Verify disclosures, consent language, and regulatory requirements on every call. Harmful content flagged automatically.
Every call scored across safety, accuracy, compliance, tone, and task completion — weighted to your priorities. Dashboards show trends over days and weeks. Get alerted the moment a score regresses.
Test and monitor bots over WebRTC, SIP, or PSTN. Watch calls in real time with Live Observer. Review production trends, drill into individual sessions, and pinpoint regressions across deployments.
Your reps' first tough conversation shouldn't be with a real prospect. PitchPerfect is AI sales coaching through realistic role-play: AI buyers that push back, go silent, throw curveballs, and negotiate like they mean it. By the time the real call happens, your team has already won it.
Skeptical CISOs, budget-conscious CFOs, technical evaluators — each with their own personality, objections, and hidden agenda.
Score every call against MEDDIC, BANT, SPIN, or your own custom framework. Know exactly where reps excel and where they fall short.
After every call, reps get specific, actionable feedback. Not generic tips — coaching tied to what they actually said and missed.
Track rep improvement over time. See who's practicing, who's improving, and where the team needs focused enablement.
Full voice calls, not chat. Sales simulation the way reps actually sell — speaking, listening, thinking on their feet, handling silence.
Design practice scenarios that mirror real deals — discovery calls, demos, negotiations, renewals. AI assistants help you build them in minutes.
Your QA team reviews 2% of calls and hopes for the best. FloorPulse automates call center quality assurance — scoring every call, surfacing the patterns your team is missing, and feeding insights straight back into BPO training so the problems you find today become the skills your agents build tomorrow.
Automated call center QA that scores production calls against your quality rubric. Surface compliance gaps, missed steps, and coaching moments across every conversation.
Agents practice tough scenarios with AI customers — angry callers, confused customers, escalation requests — in a safe environment.
Production call patterns feed directly into training scenarios. Your agents practice what they actually struggle with — not generic exercises.
Team leads and managers practice coaching conversations, performance reviews, and escalation handling with AI-powered scenarios.
Build scorecards that match your QA process. Weight criteria, set scoring guides, and automate what your QA team does manually today.
Track quality scores across teams, time periods, and call types. Spot trends before they become problems.
Every customer runs on a fully isolated Voice Engines cloud — your data never touches another tenant. API-first architecture means you integrate on your terms. HIPAA, GDPR, and SOC 2 ready from day one. Up and running in hours, not weeks.
Define what good looks like — test suites, training scenarios, evaluation templates, or QA scorecards
Run AI-powered voice interactions — test calls against your bot, practice sessions with your team, or production call analysis
Every interaction scored automatically across the dimensions you care about — safety, accuracy, compliance, methodology, tone
Actionable insights, trend analytics, and coaching feed directly back into the next cycle
Schedule a demo and our team will walk you through a use case built around your business.