Test your voice bots before they ship. Monitor them after they go live. Train your sales teams against AI that fights back. Score every contact center call and turn insights into coaching. One platform, every voice use case.
Trusted by forward-thinking enterprises
We call your voice bot the way a real customer would — before you launch and every day after. Undetectable, thorough, relentless. If your bot can hallucinate, leak data, or break compliance, Nighthawk will find it before your customers do.
Build test suites with expected behaviors, edge cases, and adversarial prompts. AI callers that sound, pause, and react like real humans exercise your bot across every path — before a single customer dials in.
Schedule recurring tests against your live bot — hourly, daily, or after every deployment. Get alerted the moment scores drop, responses drift, or new failure patterns emerge.
Catch confidently wrong answers, fabricated policies, invented pricing, and gradual behavior changes that silently erode customer trust — before they compound.
Detect information leaks, PII exposure, and system prompt leakage. Verify disclosures, consent language, and regulatory requirements on every call. Harmful content flagged automatically.
Every call scored across safety, accuracy, compliance, tone, and task completion — weighted to your priorities. Track scores over time. Know exactly when something changes.
Test bots over WebRTC, SIP, or PSTN. Watch calls in real time with Live Observer. See exactly what the bot says, how it scores, and where it breaks — as it happens.
Your reps' first tough conversation shouldn't be with a real prospect. PitchPerfect puts them across the table from AI buyers that push back, go silent, throw curveballs, and negotiate like they mean it. By the time the real call happens, your team has already won it.
Skeptical CISOs, budget-conscious CFOs, technical evaluators — each with their own personality, objections, and hidden agenda.
Score every call against MEDDIC, BANT, SPIN, or your own custom framework. Know exactly where reps excel and where they fall short.
After every call, reps get specific, actionable feedback. Not generic tips — coaching tied to what they actually said and missed.
Track rep improvement over time. See who's practicing, who's improving, and where the team needs focused enablement.
Full voice calls, not chat. Reps practice the way they sell — speaking, listening, thinking on their feet, handling silence.
Design practice scenarios that mirror real deals — discovery calls, demos, negotiations, renewals. AI assistants help you build them in minutes.
Your QA team reviews 2% of calls and hopes for the best. FloorPulse scores every call, surfaces the patterns your team is missing, and feeds those insights straight back into training — so the problems you find today become the skills your agents build tomorrow.
Score production calls against your quality rubric automatically. Surface compliance gaps, missed steps, and coaching moments.
Agents practice tough scenarios with AI customers — angry callers, confused customers, escalation requests — in a safe environment.
Production call patterns feed directly into training scenarios. Your agents practice what they actually struggle with — not generic exercises.
Team leads and managers practice coaching conversations, performance reviews, and escalation handling with AI-powered scenarios.
Build scorecards that match your QA process. Weight criteria, set scoring guides, and automate what your QA team does manually today.
Track quality scores across teams, time periods, and call types. Spot trends before they become problems.
Every customer runs on a fully isolated Voice Engines cloud — your data never touches another tenant. API-first architecture means you integrate on your terms. HIPAA, GDPR, and SOC 2 ready from day one. Up and running in hours, not weeks.
Define what good looks like — test suites, training scenarios, evaluation templates, or QA scorecards
Run AI-powered voice interactions — test calls against your bot, practice sessions with your team, or production call analysis
Every interaction scored automatically across the dimensions you care about — safety, accuracy, compliance, methodology, tone
Actionable insights, trend analytics, and coaching feed directly back into the next cycle
Schedule a demo and our team will walk you through a use case built around your business.